Privacy Policy

Effective Date: 3rd March 2026
Data Controller: Raw Planet & Co LTD.
Location: United Kingdom
Contact Email: support [at] innerconnexion [dot] com

We are committed to protecting your privacy and complying with:

  • UK General Data Protection Regulation (UK GDPR)
  • EU General Data Protection Regulation (EU GDPR)

This policy explains how we collect, use, and protect your personal data.

1. Information We Collect

We may collect:

  • Name
  • Email address
  • Billing address
  • Payment information (processed securely by third-party providers)
  • Information you provide when booking sessions or completing intake forms
  • Website usage data (e.g., analytics and cookies)

If you provide health or wellbeing information through intake forms, this may constitute “special category data” under GDPR.

2. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Consent – for newsletters and optional communications
  • Contractual necessity – to deliver services you purchase or book
  • Legal obligation – for tax and accounting compliance
  • Legitimate interests – to improve our services and website performance

Where special category (health-related) data is collected, we rely on your explicit consent.

3. How We Use Your Information

We use your data to:

  • Provide and deliver services
  • Process payments
  • Communicate regarding bookings or courses
  • Send newsletters (if you opt in)
  • Improve our offerings and website experience
  • Comply with legal obligations

We do not sell or rent your personal data.

4. Data Retention

We retain personal data only as long as necessary:

  • Booking and financial records: retained in accordance with UK tax law (typically 6 years)
  • Newsletter data: retained until you unsubscribe
  • Client intake information: retained only as long as reasonably necessary for service delivery and legal compliance

5. International Data Transfers

Some third-party service providers (such as payment processors, email platforms, or online meeting software) may process data outside the UK or European Economic Area (EEA).

Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR and EU GDPR (such as Standard Contractual Clauses or adequacy decisions).

6. Cookies

This website may use cookies and analytics tools to improve user experience and understand website traffic.

You may adjust cookie preferences through your browser settings.

7. Your Data Protection Rights

Under UK GDPR and EU GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time
  • Lodge a complaint with a supervisory authority

UK supervisory authority:
Information Commissioner’s Office (ICO) – www.ico.org.uk

EU residents may contact their local Data Protection Authority.

8. Data Security

We take reasonable technical and organisational measures to protect your data. However, no online transmission can be guaranteed completely secure.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will always be posted on this page with the revised effective date.